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If we make the mistake:
Goods that are shipped to you incorrectly through an error on our part, namely an incorrect part number or a packaging mistake, will be accepted for return at no charge and any return shipping charges you may incur will be credited to your account. Simply call us for a Return Material Authorization Number. We will, immediately upon notification, reship the correct material and will credit your account for the incorrect material upon receipt.
If you make the mistake:
We are available every business day via both phone and email to discuss any questions you may have regarding our products and to help ensure that you receive the correct part. However, if you order material that is then shipped to you and received by you, the material is then subject to a restocking and handling charge as determined by the manufacturer and Hurrikain Marine Products, this is typically 20%. In the case of special orders, some material may not be returnable, subject to manufacturer's policies. You are encouraged to call or write to us to ensure that the product you are purchasing is the correct one for your application.
Product Warranties: At Hurrikain Marine Products we diligently research the sources of merchandise and represent only items of the highest quality. HOWEVER - - Hurrikain Marine Products makes no warranty, expressed or implied, over and above that of the manufacturers of the products purchased. All product is covered by the producer of the item purchased and any claims should be directed appropriately.
Damage/loss/Shortage
Product packaging is done with care to insure that your order is received in good condition. For shipment via UPS, Fed Ex, USPS, or common carrier, please note the discrepancy, damage, etc., on freight bill and immediately file the proper claim with the delivering carrier. Damage and shortage of packages is the responsibility of the delivering carrier.
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